The tools your team is in all day, run by the people who answer the phone.

Email, Teams, SharePoint, OneDrive and Teams Phone, deployed and managed inside one tenant by one supplier, with the licensing reviewed rather than renewed on autopilot. Microsoft Solutions Partner.

Get Your Free Health Check

What is in Microsoft 365, and what are we actually paying for?

Microsoft 365 is a subscription that bundles business email, the Office applications, Teams for meetings and chat, SharePoint and OneDrive for files, and a set of security and device management tools whose depth depends on the plan. Most businesses use a fraction of what their plan already includes, and pay separately for something it covers. Knowing which plan you are on, and what it entitles you to, is the first piece of work.

Are we paying for Microsoft licences we do not use?

Very often, yes. The most common finding in a Microsoft 365 review is licences still assigned to people who have left, staff on a more expensive plan than their role needs, and duplicate products already included in a licence the business is paying for. LANTEK reviews licensing as part of onboarding and reports what can be reduced.

What is Microsoft Teams Phone?

Microsoft Teams Phone turns Teams into your business telephone system, with real numbers that can be dialled from outside, call routing, hold queues and voicemail. It replaces a traditional PBX. Staff take calls on the app they already use for meetings and chat, on a laptop, a mobile or a desk handset.

Can we keep our existing telephone numbers?

Yes, in most cases. Existing geographic numbers can usually be ported to Teams Phone from a South African provider, which takes a few weeks and is scheduled so that calls are never unreachable during the switch. Numbers tied to certain legacy services occasionally cannot be ported, and that is confirmed before anything is committed.

What happens to calls when the internet goes down?

Calls route to a configured fallback, most commonly staff mobile numbers, so the business stays reachable. This is set up at deployment rather than discovered during an outage. A site with a single unreliable connection should have a secondary link if voice matters to the business.

Who secures the tenant itself?

Somebody has to, and on a great many tenants nobody has. A Microsoft 365 tenant ships with defaults that suit the widest possible set of customers rather than your business, which is why multi factor authentication, conditional access, mailbox auditing and rules on who may forward mail outside the company are treated here as part of running Microsoft 365 rather than as a separate purchase.

What sits next to this

01 Dark Web & Identity Protection The sign in is the way in. Monitoring for exposed credentials, and the controls that make a stolen one useless. Read more → 02 Cloud Computing Azure and the question of which workloads should leave your building at all. Read more → 03 Backup and Disaster Recovery Including a separate backup of Microsoft 365, which the subscription itself is not. Read more →

Before you call

Do we need desk phones?

Not usually. Most businesses run on headsets with the Teams app, and keep a small number of physical handsets in reception or a boardroom. Buying a handset for every desk is typically the largest avoidable cost in a voice project.

Where is our data stored?

Microsoft 365 data for South African customers is typically stored in Microsoft data centres in South Africa or Europe depending on the tenant configuration and the service. POPIA Section 72 permits cross border transfer where the receiving jurisdiction has comparable protection, so this is a question of documenting the position correctly rather than a barrier.

Can you move us from another provider without downtime?

Tenant and email migrations are staged so that the cut over happens outside working hours and mail flows to both places during the transition. Complete zero downtime is rarely achievable in the strict sense, but the disruption should be measured in minutes and should not fall during your trading day.

Is Microsoft 365 a backup?

No. Microsoft keeps your tenant running and retains deleted items for a limited window, which is not the same as being able to restore a mailbox or a SharePoint site to how it looked on a chosen day weeks ago. A separate backup of Microsoft 365 is what covers that, and it is a different line item.

A free dark web scan
and thirty minutes.

We scan for your company email addresses, passwords and customer data in the places stolen and leaked data gets traded, then spend thirty minutes walking you through what came back and what it actually means. No pressure, no jargon, no obligation. You keep the report either way.

Get your free health check Talk to someone

Worried about what it takes to move?

Changing IT provider is the single biggest reason businesses stay somewhere they have outgrown. We plan the move around your working week, and we help carry the cost of getting across. Ask us how that works when we speak.