PAIA Manual
Published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000. It sets out what records LANTEK Computers CC holds and how to request access to one.
| Category | Includes |
|---|---|
| Company records | Founding documents, statutory registers, B-BBEE affidavit, tax and CIPC records. |
| Financial records | Annual financial statements, invoices, banking records, asset register. |
| Client records | Service agreements, service level agreements, technical documentation, support and incident records, data processing agreements. |
| Employee records | Contracts of employment, payroll, leave, disciplinary and training records. |
| Supplier records | Supplier agreements, vendor accreditations and certificates, purchase records. |
| Operational records | Policies, registers, risk assessments and security documentation. |
Not yet approved for publication
Drafted to the Section 51 structure and needs completion and sign off before publication. A compliance officer at a prospective client will look for this page specifically, and finding a placeholder is worse than finding nothing. The prescribed forms and the current fee schedule must be attached before it goes live.
1. The organisation
LANTEK Computers CC, registration number CIPC registration number to confirm. Registered address: Suite 15, Second Floor, Warne House, 7 Garlicke Drive, Ballito, 4420. Postal address: postal address to confirm. Telephone: +27 32 586 0815. Email: info@lantekcomputers.com.
2. Information Officer
The Information Officer is name and position to confirm, contactable at email to confirm. Deputy Information Officers, if any: to confirm. Full details are on the Information Officer page.
3. The Section 10 guide
The Information Regulator has published a guide, in terms of Section 10 of PAIA, on how to use the Act. It is available from the Information Regulator of South Africa, whose contact details are published on their website. It is available in each official language.
4. Records held
LANTEK Computers CC holds the following categories of record. Listing a category here does not mean every record in it is automatically available, because the grounds for refusal in Chapter 4 of PAIA still apply.
| Category | Includes |
|---|---|
| Company records | Founding documents, statutory registers, B-BBEE affidavit, tax and CIPC records. |
| Financial records | Annual financial statements, invoices, banking records, asset register. |
| Client records | Service agreements, service level agreements, technical documentation, support and incident records, data processing agreements. |
| Employee records | Contracts of employment, payroll, leave, disciplinary and training records. |
| Supplier records | Supplier agreements, vendor accreditations and certificates, purchase records. |
| Operational records | Policies, registers, risk assessments and security documentation. |
5. Records available without a formal request
Some information is published and needs no request at all: this manual, our privacy policy, our cookie policy, our B-BBEE status and our published company and service information.
6. How to request a record
- Complete the prescribed request form. Link the current prescribed form here.
- Send it to the Information Officer at the address above.
- Provide enough detail to identify the record, and the form of access you want.
- Identify yourself, and if you are acting for somebody else, provide proof of authority.
- State the right you are seeking to exercise or protect, and why the record is required for it.
- Pay the prescribed request fee where one applies. Attach the current fee schedule.
7. How a request is decided
We respond within 30 days of receiving a properly completed request. That period may be extended by a further 30 days where the request is for a large number of records or requires a search across multiple locations, and we will tell you if that happens and why. If access is refused, we will give the reason and explain your right to appeal or to approach a court.
8. Grounds on which access may be refused
PAIA requires or permits refusal in defined circumstances, including protecting the privacy of a third party, protecting commercial information of a third party or of LANTEK, protecting confidential information supplied in confidence, protecting the safety of individuals or property, protecting legally privileged records, and protecting research information.
9. Complaints
You may complain to the Information Regulator of South Africa, or approach a court, if you are not satisfied with how a request was handled.
This manual is published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000. It is not legal advice.
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